Return & Refund Policy
Effective Date: August 4, 2026
At AlmaPearl, we carefully inspect every product before it is packed and shipped. Since we deal in prepaid orders only, we request all customers to read this policy carefully before placing an order.
By placing an order on https://almapearl.store/, you agree to the terms mentioned below.
Order Cancellation
We understand that plans can change, so we allow order cancellations within a limited time.
- Orders can be cancelled within 24 hours of placing the order.
- If your order is cancelled within this 24-hour period, a full refund will be processed to your original payment method.
- Once 24 hours have passed, your order enters processing for packing and dispatch. After this stage, the order cannot be cancelled and no refund will be provided.
As we accept only prepaid orders, we are unable to process refunds for cancellation requests received after the first 24 hours.
Returns
At present, we do not accept returns for products that have been successfully delivered.
Please make sure to check the product description, images, size, colour, and other details carefully before placing your order.
Wrong, Damaged or Missing Product
We take great care while packing every order. However, if you receive:
- A damaged product,
- A different product than what you ordered, or
- A product with missing items,
please inform us within 24 hours of delivery.
To verify your claim, you must provide:
- Your Order ID
- A clear unboxing video recorded from the moment the sealed package is opened. The video should be continuous, without any cuts or edits.
- Clear photos of the product, if requested.
The unboxing video is mandatory because it helps us verify the issue fairly for both the customer and our team.
Once we receive your details, our team will review the claim. If it is found to be genuine after verification, we will provide an appropriate solution, such as a replacement or refund, depending on the situation.
Claims That Cannot Be Accepted
We may not be able to approve a claim if:
- The request is made after 24 hours of delivery.
- An unboxing video is not available.
- The video is edited, incomplete, or does not clearly show the opening of the sealed package.
- The product has been used, damaged after delivery, or is not in its original condition.
Refund Processing
If your refund request is approved:
- The refund will be credited to the same payment method used while placing the order.
- Refunds are generally processed within 5–7 business days, although the exact time may depend on your bank or payment provider.
Need Help?
If you have any questions regarding your order or this policy, feel free to contact us.
AlmaPearl
Owner: Mohd Alfaiz
GSTIN: 09ESKPA6502F1ZX
Website: https://almapearl.store/
Email: supportalmaenterprices@gmail.com
Phone & WhatsApp: +91 91402 55275
Address: Village & Post Bhelsar, Near Jama Masjid, Ayodhya, Uttar Pradesh – 224116, India
We appreciate your trust in AlmaPearl and are always happy to assist you.
